Diamond Rings
Engagement Rings
Colored Stone Rings
Earrings
Brooches & Pins
Necklaces
Bracelets
Wedding Bands
Ladies Watches
Pocket Watches
Stick Pins
Cufflinks
Accessories
Gents


Georgian Jewelry
Victorian Jewelry
Art Nouveau Jewelry
Edwardian Jewelry
Art Deco Jewelry
Retro Jewelry
Fifties Jewelry


Diamond Jewelry
Ruby Jewelry
Sapphire Jewelry
Emerald Jewelry
Pearl Jewelry
Amethyst Jewelry
Aquamarine Jewelry
Citrine Jewelry
Garnet Jewelry
Onyx Jewelry


Currency Converter
FAQ (Question)
Policies
Contact us
Site Directory
Return Policy

 

 

 

 

 


Frequently Asked Questions

WHAT IS YOUR RETURN POLICY?

Please note that this is essentially a wholesale site and as such, we are dedicated to selling at competitive prices. If you want a full-refund on your purchase, I might suggest you look for a retail-site. They will also give you a 'story' with your purchase.

SPECIAL ORDERS: Every item of jewelry that is ordered is non-returnable & non-refundable due to the fact that it is made to order. For this reason, please check that all your diamond measurements are accurate and the settings are made to fit the diamond you have in mind.

Items purchased below $2,000

We will be happy to issue a store credit for any item that you are not entirely delighted with that you have purchased for under $2,000. Please call us within 24 hours of receiving the jewelry to let us know that you would like to return the item. We permit an additional 24 hours (48 hours if received on a Saturday) to ship it fully insured, in perfect condition, in the original box. A credit will be issued that may be used at any time.

Items purchased over $2,000

We offer a full refund less a $200 restocking fee. Please call us within 24 hours of receiving the jewelry to let us know that you would like to return the item. We permit an additional 24 hours (48 hours if received on a Saturday) to ship it fully insured, in perfect condition, in the original box. A refund will be sent within 2 business days, less shipping, any sizing charges and the restocking fee.

JEWELRY REPAIRS: Please note that any item of jewelry purchased from us is no longer guaranteed by Fay Cullen Inc. when a jeweler not employed by us has worked on it. This applies to stone setting, ring sizing and any major or minor repairs.

ARE THERE ANY ADDITIONAL CHARGES?

Option number 1: RING SIZING

Some jewelers size rings by stretching and soldering, other jewelers size rings by insetting and welding. It is much easier and cheaper for a jeweler to stretch a shank to increase a ring size, it saves money by not having to add any gold or platinum and precious metals are expensive, even in very small quantities. Other jewelers inset the equivalent of the size required to enlarge the ring, in so doing neither thinning the metal nor reducing the integrity of the ring.

Click here to read more about our Ring Sizing >>

Click here to view our International Ring Sizing Chart >>

MAY I BARGAIN?

As essentially being more of a wholesale site aiming at a fast turnover, we have instigated an automatic price reduction system that allows the sale of every item within the course of 12 months. Those registered for our Newsletter or Priority Viewing will be notified of the reductions and given the first opportunity to purchase these items at discounted prices. This prevents the necessity of having to negotiate time-consuming transactions and allows you a first hand opportunity to view all the reduced items. Thank you for your interest in our Pricing Policy and for working with us to build a competitively priced and still commercially viable Antique Jewelry web-site.

WHAT IS THE CONDITION OF THIS ITEM?

Here at www.faycullen.com we pride ourselves in the very high quality of our stock. Although a great many of our pieces are up to and some over 100 years old, we are very discerning buyers and purchase only the very finest in quality. Please see our 'Guest Book' accessible from each page of site, for our customer's most recent comments. Please note that should a jeweler not employed by Fay Cullen Inc. work on any item of jewelry purchased from us, we can no longer be responsible for the condition of said item.

COST OF RING SIZING?

If you would like us to size your ring either up or down, please add an additional 5 working days to shipping estimates. Please note that we cannot be responsible for sizing, stone setting and any repairs executed by any jeweler not employed by Fay Cullen Inc.

Click here to view our International Ring Sizing Chart

GOLD

Ring sizing up to a size 7..........$50
For every additional size, or fraction of, over size 7.....$15
Please add 50% more for men's rings and rings with extra-wide shanks.

PLATINUM

Ring sizing up to a size 7........$65
For every additional size, or fraction of, over 7..........$20
Please add 50% for men's rings and rings with extra-wide shanks.

3 Day RUSH SIZING..........please add $50 to the amount shown above

2 Day RUSH SIZING..........please add $100 to the amount shown above

Same Day Rush sizing......please add $200 to the amount shown above

Some rings cannot be sized, such as some irregular eternity rings, enameled rings, rings with stones near the sizing area that respond poorly to heat, and rings that need to be sized either up or down so much that to do so would compromise the integrity of the mounting. We always list the size of our rings and in our description where you will find details as to whether or not they are easily sizable. Where it is not possible to size a ring, the ring size is mentioned below the thumb-nail picture.

WHAT IS A GIA APPRAISER?

G.I.A. is an abbreviation of Gemological Institute of America. This institute supports a standard of identifying the color, cut and clarity of diamonds in order for us to compare stones. With a little research you will understand this form of grading. Knowing what quality and shade of diamond you will be happy with is your first step in procuring your diamond.

WHAT ITEMS ARE REDUCED?

Our system of inventory rotation here at Fay Cullen Inc. has been developed over the course of the last 20 years wholesaling experience. After being listed on our site for 6 months, every item of jewelry is automatically discounted. To be notified of 'Discount Days', please be sure to subscribe to our Newsletter or Priority Viewing and you will be given the first opportunity to review our discounts. Because we sell to the trade in addition to the public, it is imperative to have a fresh selection of jewelry every month to replenish the items that have sold. If you are on our Newlsletter or if you have registered for Priority Viewing, you will already have experienced how much and how often we upload new stock onto our site, ranging between 150- 250 items each month. After the first reduction, you will be notified of consecutive 'Discount Days' by means of our monthly Newsletter or through Priority Viewing. I'm sorry but we do not accept offers at this time. By this method, everyone benefits.

WHEN DOES MY CHECK CLEAR?

When a check is debited from your account and credited to our account, it makes us very happy ! If we wanted, we could spend all day on the phone to the bank asking if individual checks have cleared, however, some banks, in the interest of security, don't supply this information. In addition to this, just because our account has been credited, it doesn't mean that your check has been cleared. In the interest of time, we ask you to allow 7 working days for check clearance, just as our bank indicates. Of course, if you would like to avoid the wait, you could take a trip to the bank yourself and purchase a cashier’s check which we treat as cash. There is no clearance and no 7 days wait. This speeds things up for you considerably and avoids the necessity of you having to call with your banking details. You may even like to send it overnight, this will speed up the process even more. Please understand that your ring will be sized and/or shipped the minute your payment has cleared so you do not need to ‘bug’ us. It is in our interest to ship your ring as soon as absolutely possible.

DO YOU HAVE A LAYAWAY PLAN?

Yes we do!

Fay Cullen Inc. offers a 60 day Layaway Plan for all those desperately trying to disguise their credit card jewelry expenditure! By means of small payments over a maximum period of 60 days, customers can make their monthly jewelry budget look much more comforting.

The minimum purchase requirement for this is $1,000 and the maximum is $4,999.

Please note that all items purchased through layaway are non-returnable and non-refundable.

LAYAWAY FOR THE MATHEMATICALLY IMPAIRED!

1 Simply add the charges for Ring Sizing and Shipping to the cost of your purchase.
2 Divide the total by three.
3 Date each of the three checks with to-days date.
4 Write the date to be deposited on the back of each check. The first check to be deposited will have today's date. The second check will be dated one month from today and the third check will be dated two months from today.
5 Send them all to us in one envelope to arrive within 5 days of committing to your purchase.
Sorry but we cannot hold unsecured items for longer than 5 days. On the sixth day, items are no longer held in the 'Pending Payment' category.

If you are from overseas and you wish to use our Layaway Plan, you are very welcome to do so by sending us a cashiers' check for three consecutive months to arrive before the date specified (30 days from the date of your first payment). Otherwise you may pay by wire transfer, for which our bank charges us and we charge you an additional $30 per wire transfer.

WHAT ARE OUR PERSONAL TOUCHES?

As the owner of this business, I personally read EVERY email that is sent to www.faycullen.com . Is this comforting? (I spent one year trying to contact Customer Service at British Airways on behalf of a friend of mine to whom I had recommended the company as I'm English. They had a terrible flight and my friend ended up in bed for a week after being transferred in a bus from Heathrow to Gatwick airport with no heating..........in December. I never spoke to a 'person' and I never received a letter of apology from 'British Airways'. I never recommended them again!)

I try to communicate personally with as many potential customers as possible because this is how I would like to be treated.

We try to give you a little 'insider-information' about who we are and what we do, through our very popular and exclusive 'Newsletter' or 'Priority Viewing'. If you haven't yet registered, you may like to do so from the home page of this web-site.

We respect the privacy of every one of you by removing your purchased items from this web-site as soon as payment is credited to us and we then send you an exclusive link to your purchase.

Every item you buy from us is shipped UPS and you are not just notified of the UPS tracking number, we also give you the anticipated day of arrival and UPS are pretty accurate. When your email sent by UPS is returned to us, we take the time to contact you to redirect it and ensure you have important delivery information.

As we import an exclusive line of jewelry boxes, every item of jewelry you purchase from www.faycullen.com is displayed in its own custom-packed box and fitted into its custom-made outer-packer. This is wrapped in tissue paper as if a gift and accompanied by a card.

This is personal service...........................

So, if you are looking for personal service, my advice to those considering doing business with an internet company, is to............CALL THEM.........how many minutes does it take to speak personally to THE OWNER? Time it from the minute you first pick up the phone to the time they say "hello", or if it's not www.faycullen.com, "please hold!" Then see how they feel about spending the next 15mins on the phone with you, just as they might do if you were in their store, and ask them all the questions you have jotted down on your notepad. What is their response? How many times were they interrupted?

Then take a few minutes to read our live Customer Comments and then call us........

WHAT DOES 'STYLE' MEAN?

This is the term we apply to any item of jewelry we believe was not made during the era the style represents. We use the word 'style' in our item titles only, the page and small item titles are too short to accept this many characters. We are sorry if this is inconvenient for you but even internet functioning has some drawbacks.

Because there are insufficient original period rings, especially engagement rings to supply the increasing demand for aesthetic and unique styles of engagement ring, we offer a wide selection of engagement rings made in the Art Deco and Edwardian styles.

Our rigorously quality controlled engagement rings are almost impossible to discern from the original, often being mounted with European-cut mele in addition to an old mine-cut, European-cut or Rose-cut diamond center-stone. The superior quality of workmanship is identical and indiscernible from an original antique ring, except for the fact that the integrity of a recently made ring can be safely vouched for by Fay Cullen Inc. We mount these attractive engagement rings, which we are very confident to sell for constant and heavy wear, with antique-cut diamonds, old mine-cut and European-cut diamonds to equate the demand with supply. Because we have worked with our manufacturers for many years, and because they are extended family businesses, we are confident that the integrity of the workmanship and setting, will make these highly sought after rings continuously more popular.

HOW DO I ORDER?

Please check first on the availability of the item(s) you are interested in by emailing us with the reference number or speaking to Jeffery, Amihay, Edward or Monica at 305 865 6567 on Monday to Friday 9-6 EST.

Then be sure you make it 'crystal' clear that you wish to purchase the item by reference number so it is 'held' in your name for 5 days. Until you have received an email saying that is 'SOLD' to you OR you have signed and returned your completed credit card approval form, the ring is still available for purchase to the first buyer.
Please read ALL of this before you make your decision. No, not standing up. Go make yourself a coffee and sit down for just a few minutes to try and absorb some of this important information. Yes, YOU......

The minute you decide to buy something, immediately send us an email or call us with the reference number.
Our hard and fast rule is 'FIRST COME, FIRST SERVED' and there are no exceptions. This applies to the date as well as the time and you would be surprised by how 'little' some customers missed so much. So DON'T DELAY!
If speed is a consideration, consider these options.
If you want to receive your purchase 'yesterday', OVERNIGHT A CASHIER'S CHECK OR MONEY ORDER and we can ship the following day, overnight if required. There is an additional UPS charge for this.

If you would like your ring to be sized, (see appropriate question), please note that we will not make arrangements for it to picked up by the jeweler until your PAYMENT HAS CLEARED.

PLEASE ALLOW 5 DAYS FOR ALL RING SIZINGS

CHECKS sometimes take longer than expected to clear. Be sure to note that even though the funds have been taken out of your account and been posted to ours, IT DOES NOT MEAN THAT IT HAS CLEARED. Checks have been taking up to 10 working days to clear. So if you are in any kind of hurry, please save yourself the time and unnecessary worry by sending a money order or cashiers' check. Those of you who have done business with us, know that STOCK IS SHIPPED OUT AS SOON AS POSSIBLE, 'safe-space' is a big consideration here!

Our hard and fast CREDIT CARD RULE is $2,000 per order maximum. I don't care who you are, (and yes mother, this applies to you too, even though I am your first born), we will not accept more than $2,000 per sale on your credit card. The balance you may pay with a money order, a cashier's check or a check. If the balance is too much for you to pay right now, see our 'Layaway for the Mathematically Impaired'. Yes, I know we Americans want it NOW and love to pay credit card interest, but this might just teach you a little self-control and help you save on those interest payments!

You are very welcome to wire money into our account, there is a charge for this, I believe it is $30 but we usually forget when the time comes, so please be sure to remind us! "..........sure we will.................."

Please note. We do not accept payments in any other currency than $US.

Please make all CHECKS PAYABLE TO Fay Cullen Inc.
ADDRESSED TO: 1111 Kane Concourse, suite 517, Bay Harbor Islands, FL 33154, USA

Toll free : (888) 329 7269,
Telephone : (305) 865 6567
Fax : 305 865 6938.
Email : info@faycullen.com

For International customers we will be delighted to research the most appropriate method of shipping for you.

DO YOU PURCHASE JEWELRY?

Our 'Purchasing Department' is run by Mr. Marc Gluchov. If you are interested in selling an item of jewelry, please have a picture of the item you wish to sell and a copy of the appraisal ready to send to us (if available). Please let us know the least you want to realize from this item and we will let you know if it is something we are interested in purchasing.

If our price is less than you had expected, you might opt to have us offer it on www.faycullen.com to a 3,000 new potential customers a day who visit our site.

Consign Your Item of Jewelry

DO YOU HAVE ADDITIONAL INFORMATION ON THIS ITEM?

We do try to add all the available information at the time of description writing but if there is a specific question you have, I will do my best to answer it for you. As we purchase jewelry in sizable quantities, I can guarantee that we have no information on the previous owner or the provenance of a particular item other than that which you can find in the description. This includes any touch-marks, hallmarks, signatures or other authenticated ways of identifying either the maker or the country of origin. Where the name or country is specified, please note that this is verifiable information and not purely an opinion.

DO YOU SELL LOOSE DIAMONDS?

Since the introduction of our 'Ring Settings' page, we have added a Diamond Database managed by Amihay and Edward. Please contact them at 305-865-6567 if you require additional information.

Click here to view our Loose Diamonds

We are the only jewelry site to offer loose Certified European-cut Diamonds and Old Mine-cut Diamonds to the public at this time. If you are looking to pair one of our Loose Certified Diamonds with one of our Ring Settings, please bear in mind the dimensions of the stone and the limitations of the mounting. If we have no setting for the stone you are interested in, we do have a number of Customized Settings for various cuts of stones as shown specifically below:

Round Stones: 512M4D, 512M6D, 512M9E, 513M1D, 513M2D

Emerald-cut: 512M3D, 512M4D, 512M5D, 512M7D, 512M8D

Oval-cut: 512M1D, 512M4D, 512M6D, 512M9E, 513M1D

Asscher-cut: 512M3D, 512M4D, 512M5D, 512M7D, 512M8D

Pear: 512M1D, 512M6D

Marquise: 512M1D, 512M6D

Princess-cut: 512M3D, 512M4D, 512M5D, 512M7D, 512M8D

IF YOU ALREADY HAVE A STONE or you are considering purchasing a stone from a different source, I have a few suggestions for you.

FIRST, make sure you have a COMPETENT jeweler, familiar with working in gold and platinum who will be amenable to mounting your stone in our setting. Ensure he has insurance that covers the setting of your diamond, if he hasn’t, he’s not responsible for anything that might happen.

SECOND, ask him exactly how much he charges to set your stone in our setting (some jewelers refuse to take the responsibility for setting expensive stones as the most aren't covered by insurance).

THIRD, why don't you take a look at our Certified Loose Diamonds pages for a price quote ? Hyperlink

IF YOU DON'T YET HAVE A STONE, you might like to speak to or email Edward or Amihay, our appraisers about quoting you for a diamond to fit the setting you are considering. This is by far your easiest option and alleviates the responsibility from you of 'What if it doesn't fit?' This way you don't have to hunt for diamonds, settings, jewelers and appraisers, we do it all for you and the setting is complementary.

WHAT IF A STONE FALLS OUT?

This is a very difficult area as occasionally stones do fall out. However, please read ALL of the following..........If you purchase a car and you drive it out of the lot, and some whacko on his cell phone, in his first H2 totals your car, I very much doubt that you would consider for one minute returning it to the lot for a refund ! Jewelry is in the same bracket..............the rules are the same. Shop around, trust the company you choose to do business with and have the knowledge that they have done everything in their power to sell you a product in-keeping with their standards of excellence. Few successful businesses are not concerned with their image and the opinions of their customers. We try very hard to please, but you need to follow the instructions below very carefully to avoid any disappointment.

SHOULD I BUY JEWELRY INSURANCE ?

1) Purchase your item of jewelry.

2) Wait for your appraisal to arrive.

3) Insure your jewelry on your home owners’ policy or any other policy you wish to take out.

4) Wear your jewelry with the knowledge that it is safe.

Cars can be purchased for less than some of you spend on diamonds..........would you drive one that wasn't insured ?

In the highly unlikely event that a stone falls out of any item of jewelry you purchase from us within the first 30 days of ownership, we would like you to ship it with full insurance to: Fay Cullen Inc., 1111 Kane Concourse, Suite 517, Bay Harbor Islands, Fl 33154.
We will reset the original stone that you return to us and charge you for return shipping only.
Although we make every effort to 'persuade' any loose stones to fall out while they are in our possession, occasionally a ten minute dip in the ultrasonic and 90lbs of steam pressure are not enough to do what you and UPS are capable of ! Due to the fact that we subject our jewelry to such stringent tests, it will arrive non-defective. However, most of the items we sell have had previous owners, for this reason and the fact that jewelry is by nature, an expensive commodity, we strongly recommend insuring your jewelry with a reliable agency or add it onto your home-owners policy. We do send a complimentary appraisal with every purchase over $1,000 for this very reason. It is not sent to impress you as to how big your savings was, it is for you to give to your insurance agent to cover you in the event of loss or damage. Please use it as such, it is not a drawer-liner. If you do lose a stone, we might be able to help you to find an appropriate replacement stone if your local jeweler cannot. Contact us and we will do our best to locate and set a matching stone to restore your piece of jewelry to its original glory. There is a charge for this service.

WHAT IS PRIORITY VIEWING?

Every month, we add new items of jewelry to our site.

If you have registered for Priority Viewing, you will be sent a direct link to a page connected to our site that is not available to the W.W.Web for up to 48 hours. This gives you a small advantage in the event that you are considering an important purchase. However, please bare in mind that some of the names on our list are serious dealers and they do buy!

In fact, this is the time we generate most unhappy customers! If we receive an email requesting information it is not considered a sale. If we receive an email of praise or informing us that you are in love with a particular item, it is not considered to be a sale. If you request a ring size or verification on a period or a style, it is not considered to be a sale, if you request bank wiring information, it is still not considered to be a sale.

A sale is when you click on the link directly below the price that reads 'Order This Item'. Thinking about it, considering it, perusing the possibility of making the purchase, or even a comment reflecting your fiancé's delight at a particular item, does not constitute a sale.

Click here to register for our Priority Viewing

DO I PAY SALES TAX?

Anyone receiving a package shipped to a Florida address will incur 7% sales tax.

WHAT DOES 'SUGGESTED RETAIL PRICE' MEAN?

This is the estimated retail value and the agreed upon appraisal price.

WILL MY PURCHASE BE APPRAISED?

If you are spending $1,000 or more on any item of jewelry, you will receive an appraisal to allow you the option of insuring your jewelry.

If you are spending less than $1,000 on any item of jewelry, it will not be accompanied by an appraisal. However, if you wish to purchase an appraisal for any item you are purchasing from us for less than $1,000, the price is $50.

WHAT DOES 'YOUR PRICE' MEAN?

'Your Price' applies to customers spending $5,000 or less.

DO YOU HAVE AN ANTIQUE JEWELRY REPAIR DEPARTMENT?

Our 'Antique Jewelry Repair Department' is operated by Jose Garcia, who has been in the business for about 30 years. Although proclaimed to be retired, Jose still works from 9-5 Monday to Friday. If you have an item of jewelry that needs repairing, please send us a picture and we will be happy to give you a quote before you ship to us.
WHAT DOES 'WHOLESALE PRICE' MEAN?

'Wholesale Price' applies to customers spending $5,000 or more at the wholesale price level.

WHY NO SHOPPING CART?

When the internet was invented, the inventor said to himself 'how can we make maximum sales at minimal cost with the least amount of personal contact and labor that eradicates the need for customer service?' When we put up this site, our aim was to 'sell the highest-quality, fastest-turnover jewelry at the most competitive prices, with the best pictures and the greatest amount of human contact possible'. Think of us as a store named ‘Customer Service’’.

Do you know what a 'hacker' is ? Do you know how he spends his time doing ?

He's trying to access so called 'secure-sites' amongst other things and would particularly like your credit card number. Think of a site termed 'secure' with the illusion of a condom ! There really isn't any guarantee, you are just gambling on the odds. It appears to be safe, it is advertised as safe and it gives you the feeling of protection, but we all know better than that ! DON'T TRUST THE ILLUSION OF SECURITY ON THE INTERNET. We don't.

For this reason, not only are we acting in your interest by advising you not to promote the details of your credit card number on the internet, but further protect you by suggesting that any credit card information you supply us with should be faxed. So far we have no knowledge of faxing-hackers!

Any further questions?

WHAT IS YOUR SPECIAL ORDER POLICY?

Any item of jewelry that is specially ordered is non-returnable & non-refundable it is made to order, thus keeping our prices low. Our Royal Collection of engagement ring settings is subject to a 25% restocking fee if the ring setting is made for a calibrated size stone.

If a Special Order is a specific ring size that has never been made before, a mold will need to be hand-carved. This process takes additional time and a great deal of labor, so please be patient and understand that this job is partly executed for us as a favor due to the fact that the additional time it takes to custom-make a mold will not enable the first order to be financially viable for the manufacturer. Due to this fact, some items will require more than 12 weeks to order, so please be sure to plan well in advance if you are considering placing a Special Order. We cannot be responsible for late delivery of Special Orders. While we do everything in our power to ensure our customers are happy with every order we fill, we are not manufacturers and we can only tell you that the majority of orders are fulfilled and shipped well before the estimated delivery date.

MAY I PAY BY CREDIT CARD?

We accept American Express, Visa, Master-card, Discover or Paypal to a maximum amount of $2000.00 excluding shipping.

To order an item please complete the Order Form on the appropriate page and email it to us or call us at 305-665-6567.

If you have chosen to pay with one of the above options, will fax or email you a credit card authorization form to complete and return to us.

The outstanding balance you are welcome to pay by check, cashiers check, bank draught, money order, postal order or wire transfer.

Please note that we are very sorry but we do not accept credit card payments from International customers and yes, Nigeria and Indonesia, this includes you.

MAY I UPGRADE OR SELL AN ITEM I PURCHASED FROM YOU?

If you purchased an item of jewelry from Fay Cullen Inc. that you wish to sell, we will be happy to return it to our site for between $250- $500 and we will deduct 10% of the selling price when it sells. Please note that we cannot guarantee when it will sell but the average expected time would be 6 months.

DOMESTIC AND INTERNATIONAL SHIPPING?

Domestic Shipping UPS
If you are making a domestic purchase, you will be quoted our fully insured UPS Ground service price which you may wish to estimate as taking a maximum of 5 days to reach you (this estimate varies during holiday season), depending on your destination. If you would prefer us to ship to you by UPS 2nd Day Air, the cost is an additional $15 or for Overnight UPS, an additional $30.

When you order or enquire about an item of jewelry on our site, you will conveniently be sent the shipping charge in the event you wish to purchase it.

Domestic Shipping USPS
If you would prefer us to ship through the mail, we do charge a fee for making the trip to the Post Office as we do not have a pick-up service. This fee covers the entire process from registered ‘taping’, completion of computer generated USPS forms which have to be used the same day, and the return trip to Miami Beach or North Miami Beach PO.

Please note that there is no financial saving for you to have us ship by USPS, it is a great deal less convenient for us and we do charge you for the additional time. Additionally, if a package is lost by USPS, the compensation time is vastly greater than that of UPS and the paperwork is considerably more, requiring forms to be sent to the customer for completion. However, please note that international shipping with USPS allows insurance up to $2500 to some countries whereas UPS only insures for up to $500.

Please note that FedEx does not insure jewelry at this time.

International Shipping by UPS & USPS
If we are shipping your order internationally, you will be offered the choice of having it shipped fully insured or uninsured.

If we ship your purchase for the maximum insured value available to your destination or country, it will be accompanied by a matching invoice. You may be required to pay import duty and import tax to your government through ‘Customs and Excise’ which regulates the rate of tax levied on specific items when they reach an international port of entry.

If your package is shipped with minimal insurance, it will be accompanied by a matching invoice upon which you may not be required to pay import duty and import tax.

Please contact us to enquire what maximum amounts UPS and USPS are willing to insure a package for to your specific country, bearing in mind that we have not found a carrier that insures internationally for more than $2,500. FedEx does not insure jewelry, UPS does not appear to insure internationally for more than $500 (select countries only) and USPS insures for up to $2,500 (select countries only).

Please note that there is no saving to be gained from us by shipping Global Express through USPS as opposed to UPS.

 




Home    Antique Jewelry    Reproductions    Estate Jewelry    Other Jewelry

Copyright © 2005 : HEIRLOOMCO.COM : All Rights Reserved
About us    Testimonials    Policies    Contact us