Please note that
this is essentially a wholesale site and as such, we are dedicated
to selling at competitive prices. If you want a full-refund
on your purchase, I might suggest you look for a retail-site.
They will also give you a 'story' with your purchase.
SPECIAL ORDERS: Every
item of jewelry that is ordered is non-returnable & non-refundable
due to the fact that it is made to order. For this reason,
please check that all your diamond measurements are accurate
and the settings are made to fit the diamond you have in mind.
Items purchased below
$2,000
We will be happy
to issue a store credit for any item that you are not entirely
delighted with that you have purchased for under $2,000. Please
call us within 24 hours of receiving the jewelry to let us
know that you would like to return the item. We permit an
additional 24 hours (48 hours if received on a Saturday) to
ship it fully insured, in perfect condition, in the original
box. A credit will be issued that may be used at any time.
Items purchased over
$2,000
We offer a full refund
less a $200 restocking fee. Please call us within 24 hours
of receiving the jewelry to let us know that you would like
to return the item. We permit an additional 24 hours (48 hours
if received on a Saturday) to ship it fully insured, in perfect
condition, in the original box. A refund will be sent within
2 business days, less shipping, any sizing charges and the
restocking fee.
JEWELRY REPAIRS:
Please note that any item of jewelry purchased from us is
no longer guaranteed by Fay Cullen Inc. when a jeweler not
employed by us has worked on it. This applies to stone setting,
ring sizing and any major or minor repairs.
ARE THERE ANY ADDITIONAL
CHARGES?
Option number 1:
RING SIZING
Some jewelers size
rings by stretching and soldering, other jewelers size rings
by insetting and welding. It is much easier and cheaper for
a jeweler to stretch a shank to increase a ring size, it saves
money by not having to add any gold or platinum and precious
metals are expensive, even in very small quantities. Other
jewelers inset the equivalent of the size required to enlarge
the ring, in so doing neither thinning the metal nor reducing
the integrity of the ring.
Click here to read
more about our Ring Sizing >>
Click here to view
our International Ring Sizing Chart >>
MAY I BARGAIN?
As essentially being
more of a wholesale site aiming at a fast turnover, we have
instigated an automatic price reduction system that allows
the sale of every item within the course of 12 months. Those
registered for our Newsletter or Priority Viewing will be
notified of the reductions and given the first opportunity
to purchase these items at discounted prices. This prevents
the necessity of having to negotiate time-consuming transactions
and allows you a first hand opportunity to view all the reduced
items. Thank you for your interest in our Pricing Policy and
for working with us to build a competitively priced and still
commercially viable Antique Jewelry web-site.
WHAT IS THE CONDITION
OF THIS ITEM?
Here at www.faycullen.com
we pride ourselves in the very high quality of our stock.
Although a great many of our pieces are up to and some over
100 years old, we are very discerning buyers and purchase
only the very finest in quality. Please see our 'Guest Book'
accessible from each page of site, for our customer's most
recent comments. Please note that should a jeweler not employed
by Fay Cullen Inc. work on any item of jewelry purchased from
us, we can no longer be responsible for the condition of said
item.
COST OF RING SIZING?
If you would like
us to size your ring either up or down, please add an additional
5 working days to shipping estimates. Please note that we
cannot be responsible for sizing, stone setting and any repairs
executed by any jeweler not employed by Fay Cullen Inc.
Click here to view
our International Ring Sizing Chart
GOLD
Ring sizing up to
a size 7..........$50
For every additional size, or fraction of, over size 7.....$15
Please add 50% more for men's rings and rings with extra-wide
shanks.
PLATINUM
Ring sizing up to
a size 7........$65
For every additional size, or fraction of, over 7..........$20
Please add 50% for men's rings and rings with extra-wide shanks.
3 Day RUSH SIZING..........please
add $50 to the amount shown above
2 Day RUSH SIZING..........please
add $100 to the amount shown above
Same Day Rush sizing......please
add $200 to the amount shown above
Some rings cannot
be sized, such as some irregular eternity rings, enameled
rings, rings with stones near the sizing area that respond
poorly to heat, and rings that need to be sized either up
or down so much that to do so would compromise the integrity
of the mounting. We always list the size of our rings and
in our description where you will find details as to whether
or not they are easily sizable. Where it is not possible to
size a ring, the ring size is mentioned below the thumb-nail
picture.
WHAT IS A GIA APPRAISER?
G.I.A. is an abbreviation
of Gemological Institute of America. This institute supports
a standard of identifying the color, cut and clarity of diamonds
in order for us to compare stones. With a little research
you will understand this form of grading. Knowing what quality
and shade of diamond you will be happy with is your first
step in procuring your diamond.
WHAT ITEMS ARE REDUCED?
Our system of inventory
rotation here at Fay Cullen Inc. has been developed over the
course of the last 20 years wholesaling experience. After
being listed on our site for 6 months, every item of jewelry
is automatically discounted. To be notified of 'Discount Days',
please be sure to subscribe to our Newsletter or Priority
Viewing and you will be given the first opportunity to review
our discounts. Because we sell to the trade in addition to
the public, it is imperative to have a fresh selection of
jewelry every month to replenish the items that have sold.
If you are on our Newlsletter or if you have registered for
Priority Viewing, you will already have experienced how much
and how often we upload new stock onto our site, ranging between
150- 250 items each month. After the first reduction, you
will be notified of consecutive 'Discount Days' by means of
our monthly Newsletter or through Priority Viewing. I'm sorry
but we do not accept offers at this time. By this method,
everyone benefits.
WHEN DOES MY CHECK
CLEAR?
When a check is debited
from your account and credited to our account, it makes us
very happy ! If we wanted, we could spend all day on the phone
to the bank asking if individual checks have cleared, however,
some banks, in the interest of security, don't supply this
information. In addition to this, just because our account
has been credited, it doesn't mean that your check has been
cleared. In the interest of time, we ask you to allow 7 working
days for check clearance, just as our bank indicates. Of course,
if you would like to avoid the wait, you could take a trip
to the bank yourself and purchase a cashier’s check
which we treat as cash. There is no clearance and no 7 days
wait. This speeds things up for you considerably and avoids
the necessity of you having to call with your banking details.
You may even like to send it overnight, this will speed up
the process even more. Please understand that your ring will
be sized and/or shipped the minute your payment has cleared
so you do not need to ‘bug’ us. It is in our interest
to ship your ring as soon as absolutely possible.
DO YOU HAVE A LAYAWAY
PLAN?
Yes we do!
Fay Cullen Inc. offers
a 60 day Layaway Plan for all those desperately trying to
disguise their credit card jewelry expenditure! By means of
small payments over a maximum period of 60 days, customers
can make their monthly jewelry budget look much more comforting.
The minimum purchase
requirement for this is $1,000 and the maximum is $4,999.
Please note that
all items purchased through layaway are non-returnable and
non-refundable.
LAYAWAY FOR THE MATHEMATICALLY
IMPAIRED!
1 Simply add the
charges for Ring Sizing and Shipping to the cost of your purchase.
2 Divide the total by three.
3 Date each of the three checks with to-days date.
4 Write the date to be deposited on the back of each check.
The first check to be deposited will have today's date. The
second check will be dated one month from today and the third
check will be dated two months from today.
5 Send them all to us in one envelope to arrive within 5 days
of committing to your purchase.
Sorry but we cannot hold unsecured items for longer than 5
days. On the sixth day, items are no longer held in the 'Pending
Payment' category.
If you are from overseas
and you wish to use our Layaway Plan, you are very welcome
to do so by sending us a cashiers' check for three consecutive
months to arrive before the date specified (30 days from the
date of your first payment). Otherwise you may pay by wire
transfer, for which our bank charges us and we charge you
an additional $30 per wire transfer.
WHAT ARE OUR PERSONAL
TOUCHES?
As the owner of this
business, I personally read EVERY email that is sent to www.faycullen.com
. Is this comforting? (I spent one year trying to contact
Customer Service at British Airways on behalf of a friend
of mine to whom I had recommended the company as I'm English.
They had a terrible flight and my friend ended up in bed for
a week after being transferred in a bus from Heathrow to Gatwick
airport with no heating..........in December. I never spoke
to a 'person' and I never received a letter of apology from
'British Airways'. I never recommended them again!)
I try to communicate
personally with as many potential customers as possible because
this is how I would like to be treated.
We try to give you
a little 'insider-information' about who we are and what we
do, through our very popular and exclusive 'Newsletter' or
'Priority Viewing'. If you haven't yet registered, you may
like to do so from the home page of this web-site.
We respect the privacy
of every one of you by removing your purchased items from
this web-site as soon as payment is credited to us and we
then send you an exclusive link to your purchase.
Every item you buy
from us is shipped UPS and you are not just notified of the
UPS tracking number, we also give you the anticipated day
of arrival and UPS are pretty accurate. When your email sent
by UPS is returned to us, we take the time to contact you
to redirect it and ensure you have important delivery information.
As we import an exclusive
line of jewelry boxes, every item of jewelry you purchase
from www.faycullen.com is displayed in its own custom-packed
box and fitted into its custom-made outer-packer. This is
wrapped in tissue paper as if a gift and accompanied by a
card.
This is personal
service...........................
So, if you are looking
for personal service, my advice to those considering doing
business with an internet company, is to............CALL THEM.........how
many minutes does it take to speak personally to THE OWNER?
Time it from the minute you first pick up the phone to the
time they say "hello", or if it's not www.faycullen.com,
"please hold!" Then see how they feel about spending
the next 15mins on the phone with you, just as they might
do if you were in their store, and ask them all the questions
you have jotted down on your notepad. What is their response?
How many times were they interrupted?
Then take a few minutes
to read our live Customer Comments and then call us........
WHAT DOES 'STYLE'
MEAN?
This is the term
we apply to any item of jewelry we believe was not made during
the era the style represents. We use the word 'style' in our
item titles only, the page and small item titles are too short
to accept this many characters. We are sorry if this is inconvenient
for you but even internet functioning has some drawbacks.
Because there are
insufficient original period rings, especially engagement
rings to supply the increasing demand for aesthetic and unique
styles of engagement ring, we offer a wide selection of engagement
rings made in the Art Deco and Edwardian styles.
Our rigorously quality
controlled engagement rings are almost impossible to discern
from the original, often being mounted with European-cut mele
in addition to an old mine-cut, European-cut or Rose-cut diamond
center-stone. The superior quality of workmanship is identical
and indiscernible from an original antique ring, except for
the fact that the integrity of a recently made ring can be
safely vouched for by Fay Cullen Inc. We mount these attractive
engagement rings, which we are very confident to sell for
constant and heavy wear, with antique-cut diamonds, old mine-cut
and European-cut diamonds to equate the demand with supply.
Because we have worked with our manufacturers for many years,
and because they are extended family businesses, we are confident
that the integrity of the workmanship and setting, will make
these highly sought after rings continuously more popular.
HOW DO I ORDER?
Please check first
on the availability of the item(s) you are interested in by
emailing us with the reference number or speaking to Jeffery,
Amihay, Edward or Monica at 305 865 6567 on Monday to Friday
9-6 EST.
Then be sure you
make it 'crystal' clear that you wish to purchase the item
by reference number so it is 'held' in your name for 5 days.
Until you have received an email saying that is 'SOLD' to
you OR you have signed and returned your completed credit
card approval form, the ring is still available for purchase
to the first buyer.
Please read ALL of this before you make your decision. No,
not standing up. Go make yourself a coffee and sit down for
just a few minutes to try and absorb some of this important
information. Yes, YOU......
The minute you decide
to buy something, immediately send us an email or call us
with the reference number.
Our hard and fast rule is 'FIRST COME, FIRST SERVED' and there
are no exceptions. This applies to the date as well as the
time and you would be surprised by how 'little' some customers
missed so much. So DON'T DELAY!
If speed is a consideration, consider these options.
If you want to receive your purchase 'yesterday', OVERNIGHT
A CASHIER'S CHECK OR MONEY ORDER and we can ship the following
day, overnight if required. There is an additional UPS charge
for this.
If you would like
your ring to be sized, (see appropriate question), please
note that we will not make arrangements for it to picked up
by the jeweler until your PAYMENT HAS CLEARED.
PLEASE ALLOW 5 DAYS
FOR ALL RING SIZINGS
CHECKS sometimes
take longer than expected to clear. Be sure to note that even
though the funds have been taken out of your account and been
posted to ours, IT DOES NOT MEAN THAT IT HAS CLEARED. Checks
have been taking up to 10 working days to clear. So if you
are in any kind of hurry, please save yourself the time and
unnecessary worry by sending a money order or cashiers' check.
Those of you who have done business with us, know that STOCK
IS SHIPPED OUT AS SOON AS POSSIBLE, 'safe-space' is a big
consideration here!
Our hard and fast
CREDIT CARD RULE is $2,000 per order maximum. I don't care
who you are, (and yes mother, this applies to you too, even
though I am your first born), we will not accept more than
$2,000 per sale on your credit card. The balance you may pay
with a money order, a cashier's check or a check. If the balance
is too much for you to pay right now, see our 'Layaway for
the Mathematically Impaired'. Yes, I know we Americans want
it NOW and love to pay credit card interest, but this might
just teach you a little self-control and help you save on
those interest payments!
You are very welcome
to wire money into our account, there is a charge for this,
I believe it is $30 but we usually forget when the time comes,
so please be sure to remind us! "..........sure we will.................."
Please note. We do
not accept payments in any other currency than $US.
Please make all CHECKS
PAYABLE TO Fay Cullen Inc.
ADDRESSED TO: 1111 Kane Concourse, suite 517, Bay Harbor Islands,
FL 33154, USA
Toll free : (888)
329 7269,
Telephone : (305) 865 6567
Fax : 305 865 6938.
Email : info@faycullen.com
For International
customers we will be delighted to research the most appropriate
method of shipping for you.
DO YOU PURCHASE JEWELRY?
Our 'Purchasing Department'
is run by Mr. Marc Gluchov. If you are interested in selling
an item of jewelry, please have a picture of the item you
wish to sell and a copy of the appraisal ready to send to
us (if available). Please let us know the least you want to
realize from this item and we will let you know if it is something
we are interested in purchasing.
If our price is less
than you had expected, you might opt to have us offer it on
www.faycullen.com to a 3,000 new potential customers a day
who visit our site.
Consign Your Item
of Jewelry
DO YOU HAVE ADDITIONAL
INFORMATION ON THIS ITEM?
We do try to add
all the available information at the time of description writing
but if there is a specific question you have, I will do my
best to answer it for you. As we purchase jewelry in sizable
quantities, I can guarantee that we have no information on
the previous owner or the provenance of a particular item
other than that which you can find in the description. This
includes any touch-marks, hallmarks, signatures or other authenticated
ways of identifying either the maker or the country of origin.
Where the name or country is specified, please note that this
is verifiable information and not purely an opinion.
DO YOU SELL LOOSE
DIAMONDS?
Since the introduction
of our 'Ring Settings' page, we have added a Diamond Database
managed by Amihay and Edward. Please contact them at 305-865-6567
if you require additional information.
Click here to view
our Loose Diamonds
We are the only jewelry
site to offer loose Certified European-cut Diamonds and Old
Mine-cut Diamonds to the public at this time. If you are looking
to pair one of our Loose Certified Diamonds with one of our
Ring Settings, please bear in mind the dimensions of the stone
and the limitations of the mounting. If we have no setting
for the stone you are interested in, we do have a number of
Customized Settings for various cuts of stones as shown specifically
below:
Round Stones: 512M4D,
512M6D, 512M9E, 513M1D, 513M2D
Emerald-cut: 512M3D,
512M4D, 512M5D, 512M7D, 512M8D
Oval-cut: 512M1D,
512M4D, 512M6D, 512M9E, 513M1D
Asscher-cut: 512M3D,
512M4D, 512M5D, 512M7D, 512M8D
Pear: 512M1D, 512M6D
Marquise: 512M1D,
512M6D
Princess-cut: 512M3D,
512M4D, 512M5D, 512M7D, 512M8D
IF YOU ALREADY HAVE
A STONE or you are considering purchasing a stone from a different
source, I have a few suggestions for you.
FIRST, make sure
you have a COMPETENT jeweler, familiar with working in gold
and platinum who will be amenable to mounting your stone in
our setting. Ensure he has insurance that covers the setting
of your diamond, if he hasn’t, he’s not responsible
for anything that might happen.
SECOND, ask him exactly
how much he charges to set your stone in our setting (some
jewelers refuse to take the responsibility for setting expensive
stones as the most aren't covered by insurance).
THIRD, why don't
you take a look at our Certified Loose Diamonds pages for
a price quote ? Hyperlink
IF YOU DON'T YET
HAVE A STONE, you might like to speak to or email Edward or
Amihay, our appraisers about quoting you for a diamond to
fit the setting you are considering. This is by far your easiest
option and alleviates the responsibility from you of 'What
if it doesn't fit?' This way you don't have to hunt for diamonds,
settings, jewelers and appraisers, we do it all for you and
the setting is complementary.
WHAT IF A STONE FALLS
OUT?
This is a very difficult
area as occasionally stones do fall out. However, please read
ALL of the following..........If you purchase a car and you
drive it out of the lot, and some whacko on his cell phone,
in his first H2 totals your car, I very much doubt that you
would consider for one minute returning it to the lot for
a refund ! Jewelry is in the same bracket..............the
rules are the same. Shop around, trust the company you choose
to do business with and have the knowledge that they have
done everything in their power to sell you a product in-keeping
with their standards of excellence. Few successful businesses
are not concerned with their image and the opinions of their
customers. We try very hard to please, but you need to follow
the instructions below very carefully to avoid any disappointment.
SHOULD I BUY JEWELRY
INSURANCE ?
1) Purchase your
item of jewelry.
2) Wait for your
appraisal to arrive.
3) Insure your jewelry
on your home owners’ policy or any other policy you
wish to take out.
4) Wear your jewelry
with the knowledge that it is safe.
Cars can be purchased
for less than some of you spend on diamonds..........would
you drive one that wasn't insured ?
In the highly unlikely
event that a stone falls out of any item of jewelry you purchase
from us within the first 30 days of ownership, we would like
you to ship it with full insurance to: Fay Cullen Inc., 1111
Kane Concourse, Suite 517, Bay Harbor Islands, Fl 33154.
We will reset the original stone that you return to us and
charge you for return shipping only.
Although we make every effort to 'persuade' any loose stones
to fall out while they are in our possession, occasionally
a ten minute dip in the ultrasonic and 90lbs of steam pressure
are not enough to do what you and UPS are capable of ! Due
to the fact that we subject our jewelry to such stringent
tests, it will arrive non-defective. However, most of the
items we sell have had previous owners, for this reason and
the fact that jewelry is by nature, an expensive commodity,
we strongly recommend insuring your jewelry with a reliable
agency or add it onto your home-owners policy. We do send
a complimentary appraisal with every purchase over $1,000
for this very reason. It is not sent to impress you as to
how big your savings was, it is for you to give to your insurance
agent to cover you in the event of loss or damage. Please
use it as such, it is not a drawer-liner. If you do lose a
stone, we might be able to help you to find an appropriate
replacement stone if your local jeweler cannot. Contact us
and we will do our best to locate and set a matching stone
to restore your piece of jewelry to its original glory. There
is a charge for this service.
WHAT IS PRIORITY
VIEWING?
Every month, we add
new items of jewelry to our site.
If you have registered
for Priority Viewing, you will be sent a direct link to a
page connected to our site that is not available to the W.W.Web
for up to 48 hours. This gives you a small advantage in the
event that you are considering an important purchase. However,
please bare in mind that some of the names on our list are
serious dealers and they do buy!
In fact, this is
the time we generate most unhappy customers! If we receive
an email requesting information it is not considered a sale.
If we receive an email of praise or informing us that you
are in love with a particular item, it is not considered to
be a sale. If you request a ring size or verification on a
period or a style, it is not considered to be a sale, if you
request bank wiring information, it is still not considered
to be a sale.
A sale is when you
click on the link directly below the price that reads 'Order
This Item'. Thinking about it, considering it, perusing the
possibility of making the purchase, or even a comment reflecting
your fiancé's delight at a particular item, does not
constitute a sale.
Click here to register
for our Priority Viewing
DO I PAY SALES TAX?
Anyone receiving
a package shipped to a Florida address will incur 7% sales
tax.
WHAT DOES 'SUGGESTED
RETAIL PRICE' MEAN?
This is the estimated
retail value and the agreed upon appraisal price.
WILL MY PURCHASE
BE APPRAISED?
If you are spending
$1,000 or more on any item of jewelry, you will receive an
appraisal to allow you the option of insuring your jewelry.
If you are spending
less than $1,000 on any item of jewelry, it will not be accompanied
by an appraisal. However, if you wish to purchase an appraisal
for any item you are purchasing from us for less than $1,000,
the price is $50.
WHAT DOES 'YOUR PRICE'
MEAN?
'Your Price' applies
to customers spending $5,000 or less.
DO YOU HAVE AN ANTIQUE
JEWELRY REPAIR DEPARTMENT?
Our 'Antique Jewelry
Repair Department' is operated by Jose Garcia, who has been
in the business for about 30 years. Although proclaimed to
be retired, Jose still works from 9-5 Monday to Friday. If
you have an item of jewelry that needs repairing, please send
us a picture and we will be happy to give you a quote before
you ship to us.
WHAT DOES 'WHOLESALE PRICE' MEAN?
'Wholesale Price'
applies to customers spending $5,000 or more at the wholesale
price level.
WHY NO SHOPPING CART?
When the internet
was invented, the inventor said to himself 'how can we make
maximum sales at minimal cost with the least amount of personal
contact and labor that eradicates the need for customer service?'
When we put up this site, our aim was to 'sell the highest-quality,
fastest-turnover jewelry at the most competitive prices, with
the best pictures and the greatest amount of human contact
possible'. Think of us as a store named ‘Customer Service’’.
Do you know what
a 'hacker' is ? Do you know how he spends his time doing ?
He's trying to access
so called 'secure-sites' amongst other things and would particularly
like your credit card number. Think of a site termed 'secure'
with the illusion of a condom ! There really isn't any guarantee,
you are just gambling on the odds. It appears to be safe,
it is advertised as safe and it gives you the feeling of protection,
but we all know better than that ! DON'T TRUST THE ILLUSION
OF SECURITY ON THE INTERNET. We don't.
For this reason,
not only are we acting in your interest by advising you not
to promote the details of your credit card number on the internet,
but further protect you by suggesting that any credit card
information you supply us with should be faxed. So far we
have no knowledge of faxing-hackers!
Any further questions?
WHAT IS YOUR SPECIAL
ORDER POLICY?
Any item of jewelry
that is specially ordered is non-returnable & non-refundable
it is made to order, thus keeping our prices low. Our Royal
Collection of engagement ring settings is subject to a 25%
restocking fee if the ring setting is made for a calibrated
size stone.
If a Special Order
is a specific ring size that has never been made before, a
mold will need to be hand-carved. This process takes additional
time and a great deal of labor, so please be patient and understand
that this job is partly executed for us as a favor due to
the fact that the additional time it takes to custom-make
a mold will not enable the first order to be financially viable
for the manufacturer. Due to this fact, some items will require
more than 12 weeks to order, so please be sure to plan well
in advance if you are considering placing a Special Order.
We cannot be responsible for late delivery of Special Orders.
While we do everything in our power to ensure our customers
are happy with every order we fill, we are not manufacturers
and we can only tell you that the majority of orders are fulfilled
and shipped well before the estimated delivery date.
MAY I PAY BY CREDIT
CARD?
We accept American
Express, Visa, Master-card, Discover or Paypal to a maximum
amount of $2000.00 excluding shipping.
To order an item
please complete the Order Form on the appropriate page and
email it to us or call us at 305-665-6567.
If you have chosen
to pay with one of the above options, will fax or email you
a credit card authorization form to complete and return to
us.
The outstanding balance
you are welcome to pay by check, cashiers check, bank draught,
money order, postal order or wire transfer.
Please note that
we are very sorry but we do not accept credit card payments
from International customers and yes, Nigeria and Indonesia,
this includes you.
MAY I UPGRADE OR
SELL AN ITEM I PURCHASED FROM YOU?
If you purchased
an item of jewelry from Fay Cullen Inc. that you wish to sell,
we will be happy to return it to our site for between $250-
$500 and we will deduct 10% of the selling price when it sells.
Please note that we cannot guarantee when it will sell but
the average expected time would be 6 months.
DOMESTIC AND INTERNATIONAL
SHIPPING?
Domestic Shipping
UPS
If you are making a domestic purchase, you will be quoted
our fully insured UPS Ground service price which you may wish
to estimate as taking a maximum of 5 days to reach you (this
estimate varies during holiday season), depending on your
destination. If you would prefer us to ship to you by UPS
2nd Day Air, the cost is an additional $15 or for Overnight
UPS, an additional $30.
When you order or
enquire about an item of jewelry on our site, you will conveniently
be sent the shipping charge in the event you wish to purchase
it.
Domestic Shipping
USPS
If you would prefer us to ship through the mail, we do charge
a fee for making the trip to the Post Office as we do not
have a pick-up service. This fee covers the entire process
from registered ‘taping’, completion of computer
generated USPS forms which have to be used the same day, and
the return trip to Miami Beach or North Miami Beach PO.
Please note that
there is no financial saving for you to have us ship by USPS,
it is a great deal less convenient for us and we do charge
you for the additional time. Additionally, if a package is
lost by USPS, the compensation time is vastly greater than
that of UPS and the paperwork is considerably more, requiring
forms to be sent to the customer for completion. However,
please note that international shipping with USPS allows insurance
up to $2500 to some countries whereas UPS only insures for
up to $500.
Please note that
FedEx does not insure jewelry at this time.
International Shipping
by UPS & USPS
If we are shipping your order internationally, you will be
offered the choice of having it shipped fully insured or uninsured.
If we ship your purchase
for the maximum insured value available to your destination
or country, it will be accompanied by a matching invoice.
You may be required to pay import duty and import tax to your
government through ‘Customs and Excise’ which
regulates the rate of tax levied on specific items when they
reach an international port of entry.
If your package is
shipped with minimal insurance, it will be accompanied by
a matching invoice upon which you may not be required to pay
import duty and import tax.
Please contact us
to enquire what maximum amounts UPS and USPS are willing to
insure a package for to your specific country, bearing in
mind that we have not found a carrier that insures internationally
for more than $2,500. FedEx does not insure jewelry, UPS does
not appear to insure internationally for more than $500 (select
countries only) and USPS insures for up to $2,500 (select
countries only).
Please note that
there is no saving to be gained from us by shipping Global
Express through USPS as opposed to UPS.