Return Policy
Please note that
this is essentially a wholesale site and as such, we are dedicated
to selling at competitive prices. If you want a full-refund
on your purchase, I might suggest you look for a retail-site.
They will also give you a 'story' with your purchase.
SPECIAL ORDERS: Every
item of jewelry that is ordered is non-returnable & non-refundable
due to the fact that it is made to order. For this reason,
please check that all your diamond measurements are accurate
and the settings are made to fit the diamond you have in mind.
Items purchased below
$2,000
We will be happy
to issue a store credit for any item that you are not entirely
delighted with that you have purchased for under $2,000. Please
call us within 24 hours of receiving the jewelry to let us
know that you would like to return the item. We permit an
additional 24 hours (48 hours if received on a Saturday) to
ship it fully insured, in perfect condition, in the original
box. A credit will be issued that may be used at any time.
Items purchased over
$2,000
We offer a full refund
less a $200 restocking fee. Please call us within 24 hours
of receiving the jewelry to let us know that you would like
to return the item. We permit an additional 24 hours (48 hours
if received on a Saturday) to ship it fully insured, in perfect
condition, in the original box. A refund will be sent within
2 business days, less shipping, any sizing charges and the
restocking fee.
JEWELRY REPAIRS:
Please note that any item of jewelry purchased from us is
no longer guaranteed by Fay Cullen Inc. when a jeweler not
employed by us has worked on it. This applies to stone setting,
ring sizing and any major or minor repairs.
Antique
Jewelry 